HAVE ANY QUESTIONS?
ARE YOU A PROFESSIONAL PHOTOGRAPHER?
Yes, it is my one and only job and generates 100% of my business income. I am a member of the AIPP (Australian Institute of Professional Photographers). I am a registered business (Sole Trader trading as Sarah Eliza Photographer) and my ABN is 48 617 498 637
DO YOU HAVE PUBLIC LIABILITY INSURANCE?
Yes, I have public liability insurance. Policy numbers and details can be provided if required.
DO YOU USE PROFESSIONAL CAMERA GEAR?
I have 4 camera kits and use Nikon D850, D810 and x 2 D500 professional DSLRs with a combination of prime and zoom lenses and other professional equipment. All the cameras I use have dual memory cards used in a backup configuration so each camera will have two copies of your photos in case one card fails. I only use premium quality SanDisk memory cards to minimise any data loss. Our retouching removes dust marks, we correct for any geometry errors, colour corrections, and generally present products in the best possible way possible.
HOW CAN WE CONTACT YOU?
Email contact via my Contact Page is my preferred method of communication. That way I have a written record of all your requests. By all means, call by mobile if you have any urgent questions however email is the best way. I do not correspond by any text or messaging means for any requests or questions.
ARE YOU REGISTERED TO WORK WITH CHILDREN?
Yes, I am registered to work with vulnerable people in Tasmania and Victoria which means children under the age of 18. Registration to work with vulnerable people as a photographer is mandatory in Victoria & Tasmania.
HOW MUCH DOES IT COST TO WORK WITH YOU?
Prices start from $400.
HOW WILL MY IMAGES BE DELIVERED?
We deliver images via instant download from a private and protected online gallery or for an additional charge of $50, on USB.
WHEN CAN I EXPECT TO SEE MY IMAGES?
You will receive your images within 2 weeks of items arriving at my doorstep. If you are in a hurry I can photograph and deliver a turnaround time of 48hours once items arrive at my doorstep provided I have the availability or an additional cost of 50% of the package you have chosen.
HOW FAR IN ADVANCE DO I NEED TO BOOK?
You can book as early as you like. I operate on a “first in” basis.
WHEN IS PAYMENT DUE?
Payment is due within 14 days of the delivery of images. Any delayed payments will incur a 5% fee per week.
WILL PRODUCTS BE RETURNED?
After your products have been photographed they can be returned to you. To return your products, please include a pre-paid return post bag or I can invoice you for all postage expenses. Alternatively, I dispose of them for you. Some products will need to be opened or have the labels removed for the images. Consumables can’t be returned.
CAN I PURCHASE EXTRA IMAGES THAT AREN’T INCLUDED IN MY PACKAGE?
Yes, additional images can be purchased at a cost of $25 per image, or you can choose to upgrade your package if you love them all.
HOW DO I SELECT MY FAVOURITE IMAGES?
The images will be uploaded to an online gallery, where you can select the images you love, I can then provide you with a link to an online gallery to where you can download the images.
DO YOU HAVE A SERVICE GUARANTEE?
If you aren’t 100% happy with your images, I will re-photograph them
DO I NEED TO SUPPLY PROPS?
Props are an excellent way to reinforce your brand’s visual aesthetic.
I welcome you to send any props with your products.
If you wish to feature perishable props such as food or flowers within your shoot, this cost will be added to the final invoice.
DO I NEED TO SUPPLY ANYTHING ELSE?
Sending spare labels and using extra packaging can be useful in capturing your images in the best light. For example- if labels on products are lopsided or at uneven heights, it will show when they are styled for the shoot and will require relabelling. It’s also a good idea to make every effort when packaging the products that will be photographed. You want to ensure they arrive looking perfect.
WHAT WILL MY FINISHED PHOTOS LOOK LIKE?
Exploring my website and social media will provide a good indication of my photography style however I always work collaboratively with all clients to achieve the brand look you are after.
When you book your product photoshoot, I will begin the process of immersing myself in your brand via a brief completed by you. Overall my style is about making your product stand out through clean, fresh, and balanced photography.
WHERE CAN I USE MY IMAGES?
Your finished images supplied via the private online gallery include a license for use by your business. This means you can use them on social media, your website, and email marketing. For packages that include high res images, you can use the images for printing on product labels, printed flyers, brochures, and anything else you want to print on.